Posts Tagged ‘rackspace’

Inside EvoSwitch a behind-the-scenes look at our colocation implementation process

There are many different steps we take here at EvoSwitch to help our customers get their datacenter service up-and-running, from the initial consultation right through to installation, always supported by our friendly customer service team.

At EvoSwitch, delivering a quality colocation service is dependent on the requirements of the individual customer. All our customers have different IT requirements; from financial services customers that look for certification and reliability, to hosting providers that want strong, quality bandwidth and enabled flexibility.

This process of identifying customer requirements starts with an initial consultation to really get under the skin of what the customer is looking for in terms of their IT environment. We make every effort to get to know the companies we work with, and draw on our experience to support our recommendations. We ideally like to invite new customers to visit our datacenters for an initial face-to-face meeting; this helps engagement with the process and allows customers to raise any questions or queries first hand.

An example of this process is the consultation that took place between EvoSwitch and Codemasters, the developer and worldwide publisher of entertainment software. When Codemasters appointed EvoSwitch, our first step was to invite them to our datacenter in Haarlem for a face-to-face meeting, where we had a chance to ask Codemasters everything we needed to know about their infrastructure requirements. We soon learnt that these requirements were hugely influenced by the demands of gamers, and therefore included features such as a reliable uptime, connectivity and redundancy.

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