Posts Tagged ‘rack’
At this year’s IMN Financing, Investing & Real Estate Development for Data Centres Forum, I joined the brilliant Jean-Simon Venne, Vice President-Energy Efficiency, SMi-Enerpro, to discuss datacenter design, implementation and construction. Our session on Day 1, combined with the Green Data Centres, Data Centre Energy Efficiency and ROI/Payback debate, saw many great and discerning arguments raised.
One discussion I was particularly involved in was around the idea that clients aren’t asking for modular and ‘green’ approaches from real estate giants. My counterpoint to this argument was that without utilising the modular approach, clients potentially miss the great CAPEX opportunity that this typically offers. Equally, from an OPEX perspective, the modular benefits of free cooling and reduced temperatures are unexploited. It is therefore the responsibility of the datacenter industry to educate customers on these issues as they often fall under the radar of many CIOs and CFOs, which is therefore the reason many businesses don’t opt for them.
There are many different steps we take here at EvoSwitch to help our customers get their datacenter service up-and-running, from the initial consultation right through to installation, always supported by our friendly customer service team.
At EvoSwitch, delivering a quality colocation service is dependent on the requirements of the individual customer. All our customers have different IT requirements; from financial services customers that look for certification and reliability, to hosting providers that want strong, quality bandwidth and enabled flexibility.
This process of identifying customer requirements starts with an initial consultation to really get under the skin of what the customer is looking for in terms of their IT environment. We make every effort to get to know the companies we work with, and draw on our experience to support our recommendations. We ideally like to invite new customers to visit our datacenters for an initial face-to-face meeting; this helps engagement with the process and allows customers to raise any questions or queries first hand.
An example of this process is the consultation that took place between EvoSwitch and Codemasters, the developer and worldwide publisher of entertainment software. When Codemasters appointed EvoSwitch, our first step was to invite them to our datacenter in Haarlem for a face-to-face meeting, where we had a chance to ask Codemasters everything we needed to know about their infrastructure requirements. We soon learnt that these requirements were hugely influenced by the demands of gamers, and therefore included features such as a reliable uptime, connectivity and redundancy.