Archive for March 2016
This article was written by Pim Bilderbeek from the METISfiles, who spoke at EvoSwitch’s event ”System integration in a Multi-Cloud World” last week.
Business leaders are looking at technology as a key strategic asset for dealing with the accelerated pace of change. Managers of customer facing business units are eager to unleash the full potential of Big Data. The cloud is becoming the connection between business and technology. How can IT services players harness the power of technology, information and the accelerating pace of business change?
Instead of focusing on outsourcing human skills and labour they should deliver automated services sourced from the cloud and operated within a shared multi-tenant infrastructure. These services should not be driven and priced by business process and service levels but rather by solutions to problems and business outcomes.
Through positioning themselves as cloud integrators and orchestrators IT services vendors can continue to play an important role for their customers. While for some this means that they will remain distinctly local and provide their own private, hybrid and public cloud offerings, others have started to forge alliances with global cloud providers to complement their own offering.
In the longer term, smaller IT service providers will start to phase out their own private infrastructure. By that time they can no longer compete with the innovation drive and global scale that the larger players offer. Instead they will focus on Multi-Cloud management. This will not be an easy switch, but those who can make it will get tomorrow’s enterprise business.
You can download your free complimentary copy of Pim Bilderbeek’s presentation “Van BPO naar BPaaS” here. This is the presentation that Pim delivered at EvoSwitch’s event ”System Integration in a Multi-Cloud World” on the 24th of March.
Eric Boonstra, Managing Director, EvoSwitch
Business-as-a-Service built from multiple cloud service providers is the next major value opportunity for the Enterprise. Cloud-neutral colocation providers should be bringing service providers and system integrators together to encourage the next generation of solutions.
image credit: 451 Research
As 451 put it in a recent analysis, the first three ‘as a Service’ pillars of IaaS, PaaS and SaaS all to some extent “mirror…existing technology towers that the market is used to outsourcing.” But BaaS – or BPaaS as it is sometimes called – tests the vision, and the nerve, of managers and consultants.
Sharing infrastructure, networks or applications is one thing, but is the outsourcing of core processes a bridge – or rather a pillar – too far? Should you allow partners to manage customer-facing processes? And if you are offering BaaS, how do you overcome these concerns?
For those businesses that are already well down the IT as a Service road, BaaS is a natural next step. BaaS builds on the collaborative model of working with external service providers to leverage the cloud technology stack provided through solutions like EvoSwitch OpenCloud
The Most Valuable Service of All
Value is the key driver – do the benefits outweigh the risks involved? In this respect BaaS should, by its nature, far outperform the other pillars. Rather than tackling a lower value ‘transferable’ service which can be seen as peripheral to the core business, BaaS delivers high value business outcomes. With BaaS you can quickly accomplish a goal using business services orchestrated, managed, monitored, run and hosted in the cloud. Costs and results are both easy to measure, bringing businesses closer to achieving the original transformational promise of cloud technology.
Putting the BaaS Offering Together
From the solution integrator’s perspective, these benefits definitely make BaaS a worthwhile challenge, particularly when using a third party cloud-neutral provider like EvoSwitch. TCO becomes easy to track, there is no need for Capex on facilities, and there is instant, secure, low latency access to a vibrant ecosystem of NSPs and CSPs, including the specialist service providers needed to tailor service levels for specific clients.
Make Space in your Diary
We want to be where the new BaaS solutions emerge: as an ideal incubation and launch location for the next generation of BaaS solutions, it falls to cloud-neutral colocation providers like EvoSwitch to bring the key actors together. On Thursday 24 March in Haarlem, the Netherlands, we’re organizing a half-day event around ‘the changing role of traditional outsourcing (BPO) in a multi-cloud world’. If you are interested in attending this Dutch-language event, you can register here.
> Katy Ring of 451 Research on the value of BaaS and the demise of traditional outsourcing. Download your free copy of the report here
> Pim Bilderbeek of TheMETISfiles on BaaS challenges and opportunities research (Pim will be speaking at our event)
Eric Boonstra has been Managing Director of EvoSwitch since 2009. His focus on attracting international customers to EvoSwitch has been helped by his multi-sectoral experience, which includes senior management roles in Siemens, Staples and ABN Amro. View full bio