Archive for January 2014

Voiceworks in the spotlight

We met Steve Pit, COO at Voiceworks (one of EvoSwitch’s many telecom service provider customers), to discuss the services Voiceworks provides, and the role EvoSwitch plays in the delivery of their service portfolio. We also discussed Voiceworks’ future growth plans. Steve joined Voiceworks in 2012 after having spent more than five years at Easynet in various international roles in customer operations.

Welcome Steve, and thanks for taking the time to talk to us. Tell us a little bit about Voiceworks.

Thanks. Voiceworks, active since 2005, is a leader in innovation when it comes to the development of integrated fixed, mobile, and web-based communications. Voiceworks is, in the Netherlands, the only provider with an in-house developed web-based communications suite, VoIP cloud offering, and full MVNO mobile network–all integrated into one solution. This enables our customers to communicate in new, innovative, yet reliable ways.

What type of customers do you typically serve?

Our customers are typically SMEs for our fixed telephony services.  But the Fixed Mobile Convergence attracts more larger corporate accounts. Even working over multiple sites or away from their desks or offices, people can be easily reached.

Last summer we announced Voiceworks Reach, which gives full control to the end user with multiple phone numbers on a single mobile device. Bring Your Own Device (BYOD) is a trend that sees employees juggle multiple devices. Voiceworks Reach allows them to use their work and private mobile numbers and one fixed number on one mobile device and program how each number is used for outgoing calls, as well as route incoming calls and messages.”

Tell us about the infrastructure you have in place to support your service portfolio.

We run our own network from our own cloud, which we built across four data centers in the Netherlands. EvoSwitch plays an important part in our network; we interconnect our network from AMS1 with other telecom operators.”

Why did Voiceworks decide to colocate at EvoSwitch?

To us, the choice of a data center is mission critical. We chose EvoSwitch because of the strong presence of network service providers, which enable us to right-size our interconnection needs. EvoSwitch’s carrier neutrality ensures that we can easily add new providers when necessary.

Apart from serving our interconnection needs, EvoSwitch also stood out for us for the cold/hot aisle concepts they use as part of their cooling techniques, and the spacious cabinets they offer as standard. Their commitment to reducing their and our CO2 footprint is something we identify with and support. Finally, their reception is excellent. Whether night or day, our technicians are always met with friendly, supportive staff on site.

What are Voiceworks’ plans for the future?

We are looking at expansion internationally. We see opportunities for growth across the border. Together with our indirect channel partners, we are exploring these opportunities and expect to announce further news shortly. As to our service portfolio, we are constantly innovating and developing new services. In terms of these activities, we will most likely inform you further soon as well. Make sure you follow us on Twitter (@voiceworksnl) or LinkedIn for the latest news.

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